At Karrissa Grace, every piece is created to be more than an accessory. Our collections are designed to be worn, cherished, and woven into the moments and stories that matter most.
We hope you love your piece as much as we loved bringing it to life. If something isn’t quite right, we’re here to help.
Returns
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, your piece must be returned:
Unworn and unused
In its original condition
With all original packaging and accompanying materials
To begin a return, please contact us with your order number and reason for your return. Once your request has been reviewed, we’ll provide instructions for returning your piece.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an error was made with your order.
Refunds
Once your return has been received and carefully inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for your financial institution to process the refund.
Original shipping costs are non-refundable.
Custom & Personalized Pieces
Our custom pieces are created especially for you and your story.
Because of the personal nature of the custom design process, custom and personalized orders are final sale and are not eligible for return or refund once production has begun.
We encourage clients to carefully review and approve their final design before production begins. Once a design has been approved and production is underway, changes, cancellations, and refunds may not be available.
Of course, if there is an issue with your order due to damage, defect, or an error on our part, please contact us within 7 days of delivery so we can make it right.
Damaged or Incorrect Orders
While every order is prepared with care, we understand that things can occasionally go wrong.
If your piece arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may ask for your order number and photographs of the item and its packaging so we can review the issue and determine the best resolution.
Final Sale
Items marked Final Sale are not eligible for return, exchange, or refund.
A final note
Every Karrissa Grace piece is handled with care, and we want your experience with us to feel just as thoughtful. If you have questions about a piece, your order, or whether an item is eligible for return, please reach out before purchasing or beginning a return.
Thank you for allowing Karrissa Grace to be a small part of your story.
